# Frequently asked questions

> Answers about Navify: plans, limits, maps, the product page block, privacy, languages and what happens when you uninstall.

Source: https://navify.tech/faq/

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## Plans and installation

Is there a free plan?

Yes. The Free plan covers up to 5 places with the Full locator and Map on page blocks, categories, tags and import and export. Essential costs US$ 9.99/month for up to 200 places, with a 14-day free trial.

Do I need to edit my theme's code?

No. The blocks are theme app blocks: the app opens the Shopify theme editor with the block already added, and you click Save.

Does it work with my theme?

Navify uses theme app blocks, which work on Online Store 2.0 themes, including Dawn and the free Shopify themes. Older themes without app block support can’t show the blocks.

## Maps and the storefront

Do I need a Google Maps key?

No. Navify uses OpenStreetMap maps, with no key and no cost per view for you. Google Maps or Mapbox with your own key is planned for the Pro plan.

Can visitors type any address to find the nearest store?

Not yet. Today the search looks through your own places by city, neighborhood, postal code or name, and **Use my location** sorts places by distance. City autocomplete is next on the roadmap.

Will the map slow down my store?

The blocks show the list first and load the map library only when it is needed. The Store near you block loads nothing until the visitor asks for the nearest store.

Can I show only some places in a given block?

Visitors can filter by category and tag. You choose which filters appear and, for Map on page, on which pages, posts and collections the block shows.

## Data and privacy

Does Navify store my customers' data?

No. The app stores your shop details, your places and anonymous storefront events. It stores nothing tied to a buyer: no name, email, IP address, customer id or coordinates.

What happens to the visitor's location?

It stays in the visitor’s browser and is used to sort places by distance. When the visitor allows analytics, the reports keep only the distance range to the nearest place, never the position.

What happens if I uninstall?

Your data is kept for 48 hours, so a reinstall brings everything back. After that, Shopify asks us to erase your store’s data and we do. Export your places before uninstalling if you want a copy.

Which languages does Navify support?

The admin and the block texts come in English, Portuguese and Spanish. You can translate your categories, tags and descriptions into every language your store publishes (Essential).